Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Operations Manager
Objective
The Operations Manager needs to have knowledge of narrow and wide body aircraft, into-plane and third party GSE fueling, and ground handling. The Operations Manager will be directly responsible for overseeing the operation & special services personnel, take accountability for safety, resource management in those areas, operation standards, policy implementation and client relations, as well as controlling and managing the operations budget targets.
Responsibilities and Duties
- Responsible for Passenger Service and Ramp Operations (ramp including into-plane fueling and third party fueling, and ground handling).
- Full accountability to the General Manager for Health & Safety issues, operational and financial performance.
- Planning resource allocation in each business unit to include staff planning in line with customer requirements and budget
- Routine liaison with customer representatives.
- Liaison with internal and external customers and agencies.
- Producing routine reports.
- Supporting the development of the business units with accurate and timely project work.
- Leading the station equipment planning cycle.
- Ensuring compliance with all internal and external operational and administrative requirements.
- Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
- Provide leadership for employee relations through effective communications, including coaching, disciplinary and positive recognition
- Mentor employees for promotional opportunities
- Work closely with HR department to provide effective training and development program
- Hold supervisor/lead team accountable for timely and effectively handling of all employee related issues, focusing on improving performance and professional documentation
- Responsible for ensuring compliance for the attendance reliability program
- Track and follow-up on late employees, sick calls and no show.
- Ensure that all employees are properly uniformed and equipped with PPE requirements
- Ensure that all damaged and defects to ramp equipment used are reported.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies
- Bachelor of Science (4 Year) degree
- 2-3 years management experience in the Airport Ground Handling Business.
- Previous experience in similar role
- A proven track record in managing a business unit.
- Experience in budgeting and financial management.
- Experience in operational planning and resource allocation.
- A working knowledge of GSE maintenance issues.
- Understanding of the wider airport operational environment.
- Experience and understanding of the commercial issues in aviation
- Experience of health and safety management
- Must pass pre-employment drug test
- Ability to lift up to 70lbs., comfortable with bending, kneeling pushing pulling various items.
Reporting Relationship
This position reports to the General Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
- Communicate with customers and employees in person, on phone, and through radio communications
- Must be able to lift 50 pounds
Position Type and Expected Hours of Work
This is an exempt position. This position may require working evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and employees.
Travel
Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
Required Education and Experience
- Degreed professional with a proven track record of business development and business control management
- Minimum 5 years Aviation FBO management experience
- Minimum 10 years of business experience resulting in full P&L responsibility for a business, or financial responsibility for a significant functional area
Additional Eligibility Qualifications
- Ability to work evenings weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
- Drug free employer
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
